Frequently Asked Questions
All Remedial orders are processed within 1 business day, though holidays or major weather events can sometimes extend processing time up to 2 days. We use a variety of carriers, from the United States Postal Service to UPS and FedEx. Once we know your address we’ll pick the best one to make sure it gets there as quickly as possible.
Once your package has been shipped you’ll receive an email with your tracking information. That tracking information may not have any activity until that night or early the next day, so don’t worry - your package is on the way! If you ever have any questions about the shipping of your product or are having trouble with the tracking number, just reach out to us at firstname.lastname@example.org.
We believe you should be 100% satisfied with your products. Because our products are made with the cleanest and most nourishing ingredients, it’s easy to stand behind them. With that being said, if for any reason a product isn’t the right fit for your skin, we will be happy to help! To return or exchange your order, please contact our customer service team: email@example.com
We’re sorry about that! If you received a product different from the one that you ordered, please contact us at firstname.lastname@example.org and we’ll be sure to get you the product you ordered!
Our products should always be used within 6 months of opening the packaging.
Yes! Our products don’t contain any of the nasty ingredients that typically aggravate sensitive skin. If you’re worried, though, speak to your GP or try testing the product first. Dabbing a small amount on a patch of skin that is not normally visible (e.g. behind ears) should help you avoid any major reactions.
Yes! You can cancel at any time, by logging into your account or texting us. Need assistance? Just send us a message at email@example.com.
We are always happy to help, please email us at firstname.lastname@example.org. Speak soon! :)