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Due to Covid-19

1. Please allow up to 3 days for your order to be dispatched due to COVID-19 delays in our warehouse. We apologize for any inconvenience.

2. If your order does not arrive on time, we ask that you allow 4 extra business days as some packages may become delayed while in transit. If your order still has not arrived after the recommended additional time, please email us at support@portoproject.com so we can make it right.

Delivery Times

All orders are shipped from our warehouses worldwide depending on the proximity of your shipping address and our availability. This allows us to get your items out to you faster but may take up to 14 days.

Order Tracking

Once your order has shipped, you will receive an Order Tracking Number (OTN) via email or text message. You can use the number to track the status of your shipment. If you haven't received your OTN in 5 business days, please contact us at support@portoproject.com and we’ll respond as early as possible.

Delivery Address

A complete, correct delivery address is essential. Once your order has been processed or shipped, it won’t be able for us to change the shipping address. To change or cancel the order, please email support@portoproject.com within 8 hours after the order is placed.

If a package is returned to us due to an incorrect or incomplete address provided by you (the customer) or your agent, we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. 

Back Orders

We ship the entire order when all items are ready, so please consider placing a separate order for your back-ordered items if you prefer not to wait on them for the rest of your items to ship.

Lost/Damaged Packages due to Shipping

If any item is lost or arrives damaged due to shipping, please snap some photos of the damage to the box and contact the carrier. We are not responsible for any errors made by the post office. However, if your package has not been received within 2 weeks of the shipping notification email or text message, please contact us. We will look into your order details and assist you in getting it straightened out with your local carrier. We will send you a new item.

Shipping/Order Questions

For any questions about shipping or your orders, please email our support team at support@portoproject.com

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